TO PROVIDE YOU WITH TOP QUALITY HOME FURNITURE AND ACCENTS WHILE AT THE SAME TIME PROVIDING YOU WITH A GREAT CUSTOMER EXPERIENCE.
Browse through our huge selection of home furniture to find the items that fit your taste, needs, and pocketbook! We have an amazing selection of home furniture to help you furnish your entire home. We carry everything from bedroom furniture, living room furniture, and dining room furniture to baby furniture, bed frames and accent furniture.
To ensure that you have a great experience, we make sure to only stock merchandise produced by trusted, quality manufacturers. Browse through all of our featured world class brands including: Coaster Furniture, DaVinci Baby Furniture, Studio RTA, and Powell Furniture.
One of the most important aspects of providing a great customer experience is making sure that each and every customer feels secure with their transaction. That is why we have teamed up with Yahoo. Our secure online shopping cart is powered by Yahoo, which means that your purchase, identity, and information are safe and secured.
If you have any questions about our products or services, please feel free to contact our friendly staff either email at email@example.com.
FREQUENTLY ASKED QUESTIONS
IF YOU HAVE ANY QUESTIONS ABOUT OUR PRODUCTS OR SERVICES, PLEASE FEEL FREE TO CONTACT OUR FRIENDLY STAFF.
How can I contact you?
Our friendly customer service representatives can be reached by email at firstname.lastname@example.org and we will get back to you within 1 business day.
How will my order be delivered?
Shipping / Delivery Methods
Fed Ex/ UPS/ USPS
Home and Living offers nationwide delivery within the contiguous United States. Shipments weighing less than 120 lbs.(including packing materials) are usually made using common carriers such as FedEx, UPS, and USPS. Items shipped via common carrier normally take about 3-7 business days to arrive to your home once they have shipped. Upon delivery, signature is usually not required.
Shipments weighing more than 120 lbs. (including packing materials) are usually made using LTL freight delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size in order to avoid damages. In very exceptional cases where delivery is to a very remote location, Home and Living there may be extended delays on this delivery, and will not be delivered within the estimated time frame.
The following are LTL guidelines to ensure a smooth delivery:
1. PHONE NUMBER- When your item arrives at the terminal closest to your home The freight will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up.
2. INSPECT PACKAGING- When you receive your item, please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
3. DELIVERY SERVICE- Delivery service is curbside for all orders. Delivery to first threshold (ie: front door) is available in most cases, please feel free to contact us, and we can upgrade you for a minimal $18/ nominal fee.
4. APPOINTMENT- If you cannot be home at the time of the delivery, an appointment can be arranged that no signature is required. In order to arrange this, please email us your authorization that no signature is required for your delivery and leave a signed note on your door for the shipping company. Also, please notify us in advance if you need to change your delivery appointment time.
5. REFUSAL / RETURN - If the shipment is refused and returned to Home and Living, standard return fees will apply. Home and Living’s return policy is: Home and Living items are returnable within 30 days of delivery. The refund will be the purchase price, minus the cost of shipping both ways and a 15% restocking fee. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
Can I cancel my order?
Please email us at email@example.com to notify if you are requesting a cancellation. We will do everything we can to stop your order from shipping and cancel your order as quickly as possible.
Please note the following stipulations:
If your item has already shipped- standard return fees will apply.
If we are able to cancel your order before it has been picked up from the distributor - we will cancel and issue you a Full Refund.
If your order has been picked up from the distributor and is being prepped for shipping – a 15% restocking fee will apply to your cancellation.
Can an order be shipped internationally?
At this time, Home and Living can only deliver to the contiguous United States.
Do you charge sales tax?
Although Home and Living only charges sales tax on sales shipped to California, please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Home and Living. Please consult your city, county, and state tax rates to determine your applicable sales or use tax.
Make sure the information on your order is correct!
Before placing your order, please make sure that your phone number, e-mail address, and shipping address are correct. In some cases, the freight delivery company may need to contact you to set up a delivery appointment. If the freight company cannot reach you and your order cannot be delivered, you may be responsible for all freight charges associated with returning the merchandise back to our facility.
How can I track my order?
Once your order ships you will receive an email containing your tracking information so you can track your order online.
Can I ship my order in stages?
Delivery of your order will be made at one time. If you require part of your order to be shipped in stages, please let us know once you place your order.
What is your warranty/guarantee policy?
Our products are covered under a 30 day limited warranty. Please contact us if you have any questions or concerns regarding a specific product warranty.
Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer's responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items:
- Bedding Sets
- Rollaway Beds
Home and Living's Damage standard policy is to provide replacement parts or repair kits free of additional charge. Damages reported after 30 days are not covered. Contact us at firstname.lastname@example.org.
You will be asked the following information to better assist in resolving your issue.
1) Please describe the parts you need, and if you can, inform us of the part number(s) that requires replacement.
2) Please provide pictures of the original damaged parts so we may better determine the disposition of the item.
After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and to be further determined at that time.
For LTL Freight Damage
At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.