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Frequently Asked Questions
What are your Office Hours?
Our office hours are Mon-Friday 9am-5pm, Sat-Sun 9-5pm Pacific Standard Time.
How can I contact you?
Our friendly customer service representatives can be reached during our office hours toll-free at 877.999.3329. You can also email us at customerservice@homeandliving.com and we will get back to you within 1 business day.
How will my order be delivered?
Home and Living offers nationwide delivery within the contiguous United States. Shipments weighing less than 150 lbs. are usually made using common carriers such as FedEx, UPS, and USPS. Items shipped via common carrier normally take about 5 business days or less to arrive to your home once they have shipped. Upon delivery, signature is usually not required.
Shipments weighing more than 150 lbs. are usually made using a freight delivery company. Items shipped via freight delivery company normally take about 5 business days or less to arrive to your home once they have shipped. The delivery company will contact you to set up a delivery time most convenient for you. Deliveries will be dropped off curbside. If you need inside placement, please contact us prior to placing your order. Additional fees may apply.
Can I cancel my order?
Orders can be cancelled anytime before they have entered into our shipping process. To cancel an order, please mail us at customerservice@homeandliving.com or call 877-999-3329 Mon-Fri 9-5pm, Sat-Sun 9-5pm PST.
Can an order be shipped internationally?
At this time, Home and Living can only deliver to the contiguous United States.
Do you charge sales tax?
Although Home and Living only charges sales tax on sales shipped to California, please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Home and Living. Please consult your city, county, and state tax rates to determine your applicable sales or use tax.
Make sure the information on your order is correct!
Before placing your order, please make sure that your phone number, e-mail address, and shipping address are correct. In some cases, the freight delivery company may need to contact you to set up a delivery appointment. If the freight company cannot reach you and your order cannot be delivered, you may be responsible for all freight charges associated with returning the merchandise back to our facility.
How can I track my order?
Once your order ships you will receive an email containing your tracking information so you can track your order online.
Can I ship my order in stages?
Delivery of your order will be made at one time. If you require part of your order to be shipped in stages, please let us know once you place your order.
RETURN POLICY
All Home and Living items sold on the Amazon Marketplace are returnable within 45 days of delivery for a refund of the full price. If the purchase was sent with "free shipping" the original shipping costs will be deducted from the refund. Items are only returnable if they have original packaging. The customer pays return shipping.
How Do I Return My Order?
Returns with Home and Living are easy! Just email us at customerservice@homeandliving.com or call 877-999-3329 Mon-Fri 9-5pm, Sat-Sun 9-5pm PST to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box. Ship the item back to us and we will issue a full refund minus the original shipping costs.
Even though it probably won't happen, What if my merchandise arrives damaged or defective?
Don't sweat it! In the very unlikely event that your item arrives damaged, just let us know within 15 days of receiving the item. We can either issue a full refund or send you a replacement. Simply email us at customerservice@homeandliving.com or call 877-999-3329 Mon-Fri 9-5pm, Sat and Sun 9-5pm PST to let us know how you want to proceed. For replacements, We will have a carrier pick the item up and we will send you a new item. For refunds, We will have a carrier pick the item up and we will issue a full refund once we receive the item. Either way, you will not (phew!) be responsible for any shipping costs. |
